All very TRUE bro! Keeping em on the hook is hard in todays competitive market (especially so in an imploding economy), yet pure customer service and friendliness towards that walking pile of $$$ will ensure your firms continued success, as evedenced recently by the various marketing strategies(and lack thereof) in Kawaii Kon’s (www.kawaii-kon.org) Artist Alley this year. Some shone like stars, others we’re glowering piles of attitude that looked madder each day due to low sales…wonder why?

Keep em flying

Doc m@m